FREQUENTLY ASKED QUESTIONS
WHAT’S INCLUDED IN THE PRICE?
•Anesthesia •Pain Medication •Antibiotics – if needed •IV fluids – if needed •IV catheter – if needed •Any oral medications to go home
•Biopsy – if requested to determine if a growth is cancerous $150 to $250 •E-Collar – We STRONGLY recommend that every animal have an E-collar to prevent pets from licking/chewing at their incisions. If your pet opens his or her incision, you will be charged for closing the wound
WHAT ABOUT EMERGENCIES?
All after hour emergencies have a flat fee of $1250. After hours is considered anytime after 5pm on weekdays, and on weekends and holidays.
WHAT TYPE OF PAYMENT IS ACCEPTED?
Payment for surgery is due when you drop off your pet in the morning. Payment must be received up front, otherwise you will be asked to reschedule – Cash, Visa, Mastercard, OR Discover are acceptable means of payment. Cash payments are immediately deposited at our local bank for safety purposes – we DO NOT keep any cash on hand.
A $50 non-refundable deposit is required after two cancellations.
DO YOU ACCEPT PAYMENTS?
All services must be paid up front. We are able to keep our prices so low by keeping this strict policy. If your pet is in need of a LIFE saving procedure, we will give you a list of organizations that provide loans. It is your responsibility to apply and obtain financing.
WHEN CAN I PICK UP MY PET?
You will be called when your pet is ready for pick up. There will be no charge at pick up because there are NO additional fees.
WHAT HAPPENS AFTER SURGERY?
Please note that we are an OUTPATIENT clinic only. Should your pet need care following surgery, we recommend contacting your regular vet for guidance. They may advise you to have your pet admitted to a 24-hour emergency facility. In SOME cases, Dr. Marcotte may be able to provide after care. This is NOT included in the price of the surgery and the cost is variable depending on your pet’s needs.
Please make sure to give us a working contact number or email. We will contact you the day before to remind you of your pet’s appointment. We will call you the night before if the clinic cannot be opened due to hazardous weather conditions.
WHAT DO I NEED TO KNOW BEFORE SURGERY?
Instructions Prior to surgery:
•No food after 10pm the night before •A small amount of water is ok after 10pm •If your pet is on medication, please let us know and we will advise you when to administer the last dose prior to surgery
WHAT DO I NEED TO KNOW AFTER SURGERY?
Instructions After Surgery
•Instructions will be tailored to meet your pet’s individual needs. •All animals that undergo general anesthesia are maintained on oxygen and gas anesthesia by way of a tube that goes directly into the animal’s airway. This can be irritating and some animals may have a slight cough after surgery. This is common and should subside within several days. If it persists, or the cough is severe, please let us know and we will advise you. •Dr. Marcotte uses absorbable suture material whenever possible so that you do not have to have them removed. However, there are some cases where staples are required for the animal’s best care. We recommend you make an appointment with your regular veterinarian to follow up with staple removal. If you do not have a regular veterinarian, we can recommend several clinics depending on where you live. •All pet’s undergoing surgery should be closely monitored at least one week post-operatively
If your pet’s incision becomes red, swollen, and/or you notice any discharge, please contact your regular veterinarian
Thank you for entrusting us with your animal’s care. Please feel free to contact us if you have any further questions.